kapSTONE Terms and Conditions

Airline Terms & Conditions

• The offer is valid for flights booked during the offer period only.
• The tickets booked under the sale are changeable with a change fee and fare difference.
• This Offer is non-transferable and non-encashable.
• Changes in the itinerary can be made by paying the applicable fare difference.
• Child/infant discount, date or flight change, refund charges, weekend surcharge, blackout period, travel restrictions, and/or flight restrictions will also be applicable as per the fare rule.
• Flight schedules and timings are subject to regulatory approvals and changes.
• Fares are refundable with normal cancellation charges.
• Convenience fee will be charged as per applicability.

Terms & Conditions in case of cancellation

• In case of full cancellation, the offer stands void, and the customer will not be eligible for discount.
• If the customer cancels the travel service purchase after the discount is credited, kapSTONE will deduct the ixigo money cashback from the refund and cancellation charges shall apply.

In case of partial cancellation, the offer stands void if the revised booking amount is not eligible for discount. If the revised booking amount is still eligible for the discount or cashback, then it will be appropriately reduced based on the booking amount.

Hotel booking cancellation terms and conditions

kapSTONE's Hotel cancellation policy varies depending on the specific hotel and the rate type booked. The precise terms will be shown to you during the booking process on the "room selection" and "booking review" pages.

Here is a summary of the general terms

• Variable policies: Each hotel listed on kapSTONE sets its own cancellation policy regarding refund eligibility, timelines, and charges. One must check the specific terms for your chosen hotel before booking.
• Promotional rates: If you used an offer, discount, or cashback for your booking, the cancellation rules often change.
  • Full cancellation: The offer becomes void. If you cancel after receiving a discount or cashback, ixigo will deduct that amount from your refund, and standard cancellation charges will apply.
  • Partial cancellation: The offer may become void if your revised booking amount no longer qualifies. If it still qualifies, the discount will be adjusted accordingly.
• Pay-at-hotel option: If you select the "Pay at Hotel" option, you can book online and pay at the property. However, promotional offers are often not applicable to this payment method.
• No-shows: If you fail to check in without prior cancellation, you are typically not eligible for any refund.
• Final authority: kapSTONE reserves the right to interpret the terms and conditions. In cases of suspected misuse or abuse of an offer, ixigo may deny the offer or cancel the booking at its discretion.

More Terms & Conditions

• The user agreement and privacy policy of kapSTONE shall apply.
• kapSTONE reserves the right, at any time, without prior notice and liability and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether.
• For any card-related claims, the customer shall approach the relevant bank and kapSTONE shall not entertain any such claims.
• kapSTONE is the sole authority for interpretation of these terms.
• kapSTONE shall not be liable for any loss or damage arising due to a force majeure event.
• In the event of any misuse or abuse of the offer by the customer or travel agent, kapSTONE reserves the right to deny the offer or cancel the booking.
• In no event shall the entire liability of kapSTONE under this offer exceed the amount of promotional discount under this offer.
• kapSTONE shall not be liable for any indirect, punitive, special, incidental, or consequential damages arising out of or in connection with the offer.
• Disputes, if any, arising out of or in connection with this offer shall be subject to the exclusive jurisdiction of the competent courts in Mumbai.